New & Updated Features

The SEND Passport

A life-saving digital passport that travels with you — sharing critical care information with the right people at the right time, so no one is ever left without the support they need.

Kids Passport
Adults Passport
GDPR Compliant

Kids Passport

For children & young people — daily care, sensory needs & crisis response

Disabilities & Conditions

Comprehensive list from Autism to rare syndromes — fully customisable

Communication Methods

Verbal, non-verbal, Makaton, BSL, PEC cards — all captured

Medication & Allergies

Current medications, allergies, and where emergency meds are kept

Emergency Contacts

Name, phone & relationship — instant access in crisis

First Approach

Exact words & phrases that soothe the person

Flight Risk Profile

Triggers that cause running & where they usually head

Physical Contact

Tolerance for touch — or if it triggers panic

Danger Awareness

Road safety, height & deep water awareness notes

Calming Aids

Immediate items & actions that de-escalate panic

Sensory Triggers

Major triggers & required mitigations like ear defenders

Preferred Environments

Quiet spaces & ideal settings for regulation

Understanding Signs

Subtle cues before a meltdown — rocking, humming, eye-covering

Toileting & Hygiene

Independence level, schedules & verbal prompts

Support Strategies

What works — quiet time, visual timetables & more

What Triggers Distress

Actions that guarantee distress — sudden changes, being rushed

Processing Time

Flags when extra time to process is needed

Hobbies & Interests

Special interests used to distract or comfort

Feeding Methods

Oral, NG Tube, PEG, NJ Tube & specialised utensil needs

Adults Passport

For adults in education or the workplace — communication, adjustments & working style

Instruction Style

How tasks should be given — written, verbal, or visual

Literal Language

Flags if sarcasm, idioms or vague instructions cause anxiety

Non-Verbal Episodes

What to do when speech is temporarily lost to stress

Approved Adjustments

Equipment needed — noise-cancelling headphones, desk placement

Breaks & Movement

Micro-breaks to self-regulate, stretch & use sensory tools

Core Strengths

Hyper-focus, analytical skills & creative problem-solving

Change Management

How to approach changes in routines, deadlines & team structures

Feedback Style

How to deliver constructive feedback without triggering distress

Lost & Found Mode

Emergency-only access for first responders — when seconds matter most

When someone is lost, distressed or in crisis, first responders need information fast. Lost & Found Mode reveals only the life-saving fields from the SEND Passport — nothing else. No account needed, no login, no app download. Just point a phone at the QR code and the critical info appears instantly.

Emergency-Only View

First responders see only the critical fields — nothing more, nothing less

Instant Emergency Contacts

Name, phone & relationship displayed immediately — no scrolling, no menus

Medication Location

Exactly where EpiPens, inhalers & emergency meds are kept

First Approach Words

The exact phrases that soothe and de-escalate — spoken in the person's language

Flight Risk & Triggers

What makes them run and where they usually head — water, hiding spaces, bright lights

Physical Contact Guidance

Whether touch calms or escalates — and how to safely guide them

Danger Awareness Flags

Road safety, height & deep water awareness notes at a glance

Calming Aids

Immediate items & actions — "Give them the red sensory toy in their backpack"

Real-Time Status Polling

Visitors see live approval/denial status without refreshing — updated instantly

AI-Generated Care Instructions

Critical info is summarised into clear, prioritised steps for responders

No Full Data Exposure

Only emergency-relevant fields are shown — the full passport stays private

Built for Crisis

Designed for the worst moment — fast, clear and actionable when seconds count

Sharing & Security

Share with confidence — you're always in control

QR Code Sharing

Generate a unique QR code to share instantly with anyone

Share Requests

Professionals request access — you approve or deny each one

Secure Snapshots

A frozen copy is shared — your live passport stays private

Lost & Found Mode

Emergency-only view for first responders during a crisis

Row-Level Security

Only you can see & edit your passport — GDPR compliant

Multi-Passport

Create passports for every family member or dependant

How We're Helping People

2
Passport Types
Kids & Adults
30+
Care Fields
Per passport
100%
Free to Use
No card needed
GDPR
Compliant
Row-level security

From a child's first day at school to an adult's first day at work — the SEND Passport ensures that the people supporting them know exactly how to help, what to avoid, and who to call in an emergency.

UK SEND Compass — Navigating SEND support together